Global Application Owner - Service Owner Salesforce at Randstad Global IT Services

Global Application Owner - Service Owner Salesforce at Randstad Global IT Services

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Global Application Owner - Service Owner Salesforce at Randstad Global IT Services


Are you our new colleague? We’re looking for a 

Global Application Owner - Service Owner Salesforce at Randstad Global IT Services

people at the heart of everything we do

Working at Randstad is unlike working at any organization. Because at Randstad we put people at the heart of everything we do. This goes for our clients, our talent, our employees and society. We combine our passion for people with the power of today’s technologies. This helps us support people and organizations in realizing their true potential. Learn more about our mission, history and values on our website:

how you will contribute

As a Service Owner at Global IT you are responsible for one or more operational services delivered to the business, where you ensure that these operational services seamlessly match the needs and objectives of our organization. You will play a key role in ensuring the stability, availability and performance of IT systems, while continuously striving to improve service quality and operational efficiency.

As a Service Owner you have a deep understanding of what your Operational Service and underpinning applications and/ or infrastructure makes up your service in the IT service catalog, and keeping the catalog up-to-date. You are developing and maintaining accurate descriptions for all owned Operational Services, advocating for the consumers of your service(s) to the business managers of GIS, partner suppliers/ vendors and our Operating Companies. You have an understanding how your Operational Service(s) fits into the Global IT Service Portfolio, and how it aligns with and supports the global IT strategy. You are developing a roadmap that supports the goals and strategic direction of the operational service under your wings.

your typical day includes

The service owner has a holistic view of the specific IT service, and is accountable for the running of the services, including efficiency and cost effective delivery. Collaborating closely with the Markets and group-level entities on global projects, the service owner prioritizes meeting the critical business needs while maintaining high levels of performance, availability and continuous improvement. That said, you typical do will look like this: 

  • start the day: plan the day's activities and prioritize tasks based on urgency and importance by reviewing any overnight incident reports or critical issues. Conduct a brief daily stand up meeting to discuss priorities, ongoing incidents and any immediate concerns.

  • manage the team and the stakeholders: Engage in meetings with key stakeholders, such as local Market and project teams, to understand their current and upcoming application support needs. Discuss ongoing projects, upcoming changes, and any challenges faced by end-users.

Check in with your support team, ensuring they have the resources and information needed for their daily tasks. Provide guidance on complex support issues and troubleshoot escalated problems. Address any team-related issues, fostering a positive and collaborative team culture.

  • strategic planning: Allocate time for strategic planning and initiatives to enhance the efficiency and effectiveness of global application support. Work on long-term projects, such as implementing new support tools or optimizing existing processes.

  • vendor and Third-Party Interaction: Communicate with vendors and third-party service providers to address ongoing issues, discuss service improvements, and ensure compliance with SLAs. Evaluate and negotiate contracts or agreements with vendors as necessary.

  • security and compliance: Review and monitor the security posture of global applications, ensuring compliance with industry standards and regulatory requirements. Collaborate with the security team to address any identified vulnerabilities or risks.

  • documentation and knowledge sharing: Spend time updating and maintaining comprehensive documentation for global applications, support processes, and troubleshooting procedures. Encourage knowledge sharing within the team through training sessions or collaborative platforms.

  • drive continuous improvement: Identify areas for continuous improvement in support processes and team efficiency. Analyze performance metrics and KPIs, making data-driven decisions to optimize support services.

your background

You are an IT professional with at least 5-7 years of experience. You will work in a global organization with a team of architects and developers, based in The Netherlands and India; experience with managing decentralized teams is a pre. You are motivated and energetic and can pass your enthusiasm towards stakeholders and your team in different cultures. 

You have experience in the following areas of expertise:

R-one / M-one:

  • front and mid office applications knowledge

  • salesforce technologies (including multi org, deployment & release management and standard Salesforce components)


Furthermore, you recognize yourself in the following:


  • empathizer: understanding the explicit and implicit end-user needs

  • organizer: being the pivotal point in the operating model with various parties

  • self-starter: having a clear goal and spotting opportunities to achieve it and take ownership

  • actively building relationships while building and maintaining a helicopter view. 

  • show flexibility and trust to choose how best to tackle tasks and solve problems.

  • Commitment to customer satisfaction and supports our brand promise


  • functional application and support management in the context of Talent and Client facing applications, security & privacy awareness 

  • experience of managing technical support teams

  • experience in managing third party suppliers in a multicultural ecosystem

  • advising on system architecture, integrations and roadmap for implementation

  • making solution presentations to customers/stakeholders

  • experience in setting standards and diligent in follow-up, adhering to standards

  • fluent in speaking and writing in English is a must. Additional language is a plus

  • B.S. degree in Computer Science, MIS or equivalent preferred

your competencies

Within Randstad we defined the following competencies:

  • delighting people: connect people (client, talent, employee, society), building strong client relationships and delivering client-centric solutions.

  • performing today: resourcefulness securing and developing resources effectively and efficiently.

  • leading change: manages ambiguity operating effectively, even when things are not certain or the way forward is not clear.

  • securing the future: drives vision and purpose painting a compelling picture of the vision and strategy that motivates others into action.

what do you get in return?

In return for your talent and effort we pay a good, competitive salary and offer attractive benefits. Job security and a great work-life balance mean we take care of each other. Imagine having an instant network where everyone wants you to succeed. And we have the numbers to back that up: we’re 38,280 employees strong, with over 4,861 offices in 39 countries. And 47% of our management is female. 

Randstad’s performance standards are high, but as a team, we’ll make sure you reach and even exceed them through a wide range of learning and development opportunities. Joining our team means getting to work with great people. Each of them is crucial to maintaining our open-minded, entrepreneurial, and vibrant company culture.
Sure you’ll work hard, but this hard work is also rewarded, and success is celebrated. It’s the culture you’ll find in any of our global Randstad offices. 

If you recognize yourself in the profile above, we invite you to apply for this role. For more information you can reach out to our recruitment business partner: Rachael Harrison. The recruitment procedure consists of a screening and at least two interviews. Later in the process, an (online) assessment and a job offer conversation take place.

Lees volledige vacature

Bij Yacht geloven we dat elk individu uitzonderlijk talent bezit. Yacht streeft ernaar dé organisatie te zijn waar elke professional wil werken, ongeacht afkomst, liefdesvoorkeur, leeftijd of overtuigingen. Ons doel is om onze organisatie nog diverser te maken en dit begint uiteraard bij het aantrekken van nieuwe collega's. We zijn er nog niet, maar we blijven onszelf uitdagen en leren, pushing horizons noemen we dat! Kom jij verandering brengen door jezelf te zijn?

Wat gaat er gebeuren?

Succesvolle sollicitatie

Fijn, de eerste stap is gezet! Je hebt je sollicitatie afgerond en deze is bij ons binnen gekomen. Binnen 2 werkdagen nemen wij contact met jou op per mail of telefoon. Als wij voldoende aansluiting zien met jouw profiel, willen we je uiteraard beter leren kennen tijdens een korte telefonische kennismaking. 

Op gesprek

De talent acquisition specialist gaat verder met jou in gesprek over de functie, het team en ons bedrijf. Daarnaast zijn wij benieuwd naar wie jij bent en naar wat jouw talenten zijn. Dit gesprek kan zowel op kantoor als online plaatsvinden.  

Tweede gesprek

Het tweede gesprek is in ieder geval met jouw toekomstige manager. Zo krijg je nog meer beeld en gevoel bij jouw werkplek. Vaak zit hier nog een tweede persoon bij en die persoon is afhankelijke van de vacature en afdeling. Soms is dit met een andere manager, een collega uit het team of een andere talent acquisition specialist. We zijn al overtuigd van jouw talenten, maar we willen samen echt kijken welke plek het beste bij jou past!

Welkom in het team

Yes, je bent aangenomen! Wij zorgen voor een passend aanbod, jij hoeft alleen maar digitaal te tekenen. Welkom in het team en bij Yacht ;-). Met een mooi onboardingsprogramma voel jij je direct thuis bij ons bedrijf en helpen wij je verder in de start van je baan. 

Heb je vragen?

Get in touch with:

Rachael Harrison

Rachael Harrison

Talent Acquisition Specialist

Geïnteresseerd? Stuur ons je sollicitatie!

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